Workflow Management Tool

Situation

To win and retain business, the only thing that sets you apart is superior customer service. How do you go about improving your ability to constantly and consistently give your customers what they want and need?

Solution

Service Manager is a workflow management tool designed to improve your customer service. The application logs service queries, tracks projects, manages and invoices from a single system. Designed specifically for engineers and support desks, this application also provides a gateway to the sales department, ensuring full engagement & communication across the organisation.

Improve the communication between you and your clients by providing them with online access to track the status and progress of their jobs from beginning to end. It also records automated customer job histories, dates and service technician details.

Benefits

Improved workflow with total CRM visibility
Time specific job tasks
Email notification when tasks assigned
Search through product catalogue within Service Manager
Improved customer care and satisfaction