Service Related Functionality
Service related functionalities are focused on effectively managing the customer service (Planned or Unplanned), avoid "leakage" of Warranty based services, avoid "Penalties" arising due to Non conformity of SLA (Service Level Agreements), and provide first and Second Level support to Customers. Several functionalities are mentioned below:
- Service Order Management
- Service Contract Management
- Planned Services management
- Warranty Management
- Installed Base (Equipment) Management
- SLA Management
- Resource Planning and Scheduling
- Knowledge Management (FAQs, How to guides)
- Call Center Support
- Resource Planning and Workforce Management